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Martin
(@pythag)
Eminent Member

Hi Folks,

It seems everything (printers & spare parts) have been out of stock for some time.

Is more stock in production? Are there production issues related to Covid or is it something deeper?

I'm specifically concerned about replacement heads (both single and dual). I'm getting a bit paranoid about using my printer now - I'm kind'a restricting myself to printing small essential items as I'm very aware that if the head breaks or clogs then the printer will be out of action for an indeterminate amount of time.

I hope all is well in the land of Cel - I really love this printer - I don't want to switch to another one :-(

 

Quote
Topic starter Posted : 23rd April 2021 11:33 pm
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BHudson
(@bhudson)
Former USA Robox Support Moderator

@pythag I think it is mostly COVID hammering the supply chain. It is affecting almost every industry. 

ReplyQuote
Posted : 24th April 2021 4:27 am
Martin liked
JusticeB-eLock
(@justice-5972)
New Member Customer

COVID is certainly hammering the supply chain, but it has now been over a year that we have had two replacement heads on backorder. This is pretty terrifying. Circuit Specialists has stated that they have no real update nor eta. Is there ANY real word on if or when Cel parts will be back or if Cel is closing? 

Sorry to sound negative, but people depending on these printers are really going to be out of luck if anything fails.

ReplyQuote
Posted : 25th June 2021 9:30 pm
BHudson
(@bhudson)
Former USA Robox Support Moderator

@justice-5972 CEL is not closing. Heads have been backordered for over a year because of COVID. We have to be patient. Prusa, as an example, is getting hammered by the same issues. Some of their parts have been on backorder for almost as long. 

You should not be depending on a hobby level printer without a warranty for business use; this might be a good time to look at your backup plan for when things fail and possibly diversify. 

ReplyQuote
Posted : 26th June 2021 12:30 am
JeffB
(@jeffb)
Eminent Member

RBX10 RoboxPRO 3D printer

Surely this is being advertised as a professional printer

If not please remove the PRO tag and replace with an Amateur tag

ReplyQuote
Posted : 28th June 2021 9:38 am
BHudson
(@bhudson)
Former USA Robox Support Moderator

@jeffb The RoboxPro is a professional level printer. The RBX01 that Justice uses is a hobby level printer. While they use the same print heads, the Pro is designed with a higher level of reliability. 

However, I do not recommend that any business rely only on one manufacturer of equipment, nor on hobby level equipment unless they also plan for downtime.

ReplyQuote
Posted : 29th June 2021 1:20 am
JusticeB-eLock
(@justice-5972)
New Member Customer

@bhudson is totally right that I use the RBX01 and not the Pro model. But, I have now had two replacement heads on order since last June and both printer models use the same heads. I am really surprised more people aren't freaking out about this.

Bhudson is also totally right on not putting all your manufacturing eggs in one equipment basket, and so we are branching out. But the brand we are adding in has had no trouble with parts. Our company manufactures sheet metal and electronic items and we have seen delays and price increases in both metal, chips and general electronics but nothing like this. How are people supposed to keep their printers working? What's going on at Cel?

Sorry, I'm just venting as I have nowhere else to go.

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Posted : 16th September 2021 6:39 pm
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