Delivery Information

We will always do our best to get items delivered to you as soon as possible.
Prices are based on our costs to deliver:

Royal Mail

For items which can fit through your letterbox we will usually use regular postal services
Royal Mail delivers within a few days in most cases. Please wait at least 4 working days before letting us know an item has not arrived.

DPD Next Day

For large, urgent or bulky deliveries we use a courier service.
For a next working day delivery orders must be completed before 2pm. Orders made after this time may not be collected in time for a next day delivery.
We do not guarantee delivery times. Some remote areas will incurr additional delivery costs which must be met by the buyer. Remote area deliveries are sometimes passed to other carriers.
Saturday deliveries are possible only for orders placed on the telephone and will cost considerably more.
If you are concerned about a delivery contact us via or +44 (0)8453 889 769 with your order number, post code and a telephone number we can call you back on.

Christmas 2018 and the holiday season

Our offices and warehouse will be closed from Midday on Monday 24th December until Thursday 27th December when we reopen with skeleton staff on duty. Shipments will be leaving the warehouse between Christmas and New Year as per usual.
Robox Service staff will be onsite, however there will be no-one available from the power tool Service Department between 27 - 31st December inclusive. Please email them with any issues here:
We shall also be fully closed on Tuesday 1st January 2018.
Royal Mail last posting dates for UK: Tuesday 18th December (small parcels, such as saw blades, 1 or 2 reels of filament).
To guarantee UK courier delivery in time for Christmas please order no later than 2pm on Thursday 20th December. DPD couriers offer a next day service.
For overseas shipments please contact us first if your item is required in time for Christmas -

VAT and Duty on overseas shipments

Please note - if your order will be delivered outside of the European Union you may be liable to pay customs charges / local taxes on entry.
Shipping is charged by the weight of your order. For an accurate quote please add item to your shopping basket. You can then enter your delivery country and postcode.
The table below is for reference only and delivery charges are subject to change without notice. 

 Delivery Costs